At Seasonbound Goods, we want you to be happy with your order. Because many of our products are printed or produced specifically when an order is placed, please review product descriptions, sizing information, colors, and order details carefully before completing your purchase.
Returns & Exchanges
We accept eligible returns requested within 15 days of confirmed delivery, as determined by the shipping carrier's tracking information.
All return or exchange requests must be submitted by email to orders@seasonboundgoods.com. Requests made through social media, direct messages, comments, or other communication methods may not be considered an official return request.
To be eligible for a return, merchandise must be:
- Unworn and unused
- Unwashed
- In its original condition
- Free from stains, odors, pet hair, damage, or other signs of use
- Returned with any original tags or packaging, when applicable
Seasonbound Goods reserves the right to refuse a return that does not meet these requirements.
Unless the item arrived damaged, defective, or incorrect due to an error by Seasonbound Goods or our fulfillment partner, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Sizing & Buyer’s Remorse
Please review the applicable size chart carefully before ordering. Because apparel sizing can vary between products and manufacturers, selecting the correct size is the customer's responsibility.
Returns or exchanges requested because of an incorrect size selection, change of mind, color preference, or other buyer's-remorse reason are subject to this return policy and may require the customer to pay return and replacement shipping costs.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive an item different from what you ordered, you must notify Seasonbound Goods by email at orders@seasonboundgoods.com within 7 days of confirmed delivery.
Your email must include:
- Your full name
- Order number
- Description of the issue
- Clear photographs showing the item and the damage, defect, misprint, or incorrect product
- Photographs of the packaging when the issue involves shipping damage, when reasonably available
Once the issue has been reviewed and verified, Seasonbound Goods may, as appropriate, provide a replacement or refund at no additional cost to the customer.
Please do not return a damaged, defective, or incorrect item unless instructed to do so by Seasonbound Goods.
Non-Returnable Items
The following items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:
- Personalized or custom-made products
- Gift cards
- Items marked “Final Sale”
- Items that have been worn, washed, altered, or damaged after delivery
Refunds
Approved refunds will be issued to the original payment method.
Please allow reasonable processing time after an approved return has been received and inspected. Your bank or payment provider may require additional time before the refund appears in your account.
Original shipping charges and return shipping charges are not refundable unless the return resulted from an error by Seasonbound Goods or our fulfillment partner.
Lost or Stolen Packages
Seasonbound Goods is not responsible for packages that are lost or stolen after the shipping carrier has marked the shipment as delivered.
If tracking shows that a package was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and contact the shipping carrier.
Shipping-related issues should also be reported to orders@seasonboundgoods.com with your name, order number, and relevant tracking information.
We will make reasonable efforts to assist customers with shipping issues but cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Seasonbound Goods is not responsible for orders that are delayed, lost, returned, or delivered incorrectly because an incorrect or incomplete address was provided by the customer. Additional shipping charges may apply if an order must be reshipped.
Order Changes & Cancellations
Because many Seasonbound Goods products enter production shortly after an order is placed, we cannot guarantee that an order can be changed or canceled after it has been submitted.
Requests to change or cancel an order must be emailed to orders@seasonboundgoods.com as soon as possible. If production or fulfillment has already begun, cancellation or modification may no longer be possible.
How to Request a Return
All return and exchange requests must be submitted by email to:
Your email must include:
- Your full name
- Order number
- Item(s) involved
- Reason for the return or exchange
- Photographs if the item is damaged, defective, misprinted, or incorrect
Return requests must be submitted within 15 days of confirmed delivery.
Do not ship merchandise back until you have received return instructions from Seasonbound Goods. Merchandise returned without prior authorization may not be accepted or eligible for a refund.
Abuse of the Return Policy
Seasonbound Goods reserves the right to refuse returns, refunds, or exchanges when there is evidence of fraud, excessive or abusive return activity, alteration or misuse of merchandise, or other violations of this policy.
Policy Changes
Seasonbound Goods reserves the right to modify this Return & Refund Policy at any time. The policy in effect at the time an order is placed will generally govern that purchase.
Last Updated: September 28, 2026